We are Riveting Secondhand Books, referred to throughout this document as “Riveting”, “We” or “Us”. 

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We respect your absolute right to privacy. Riveting and its service providers will use your personal information for the purposes of fulfilling your order, customer services (including sending catalogues and newsletters if you give consent for us to do so), and administration and customer research. Your personal information will be properly safeguarded and processed in accordance with the requirements of the General Data Protection Regulations 2018.

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Any information that you give us will never be given or sold to any other organisation under any circumstance without your express permission except to (1) our website providers, for the purposes of carrying out maintenance of our database and website, allowing the creation of customer accounts on our website and assisting us with sending you marketing information where you have asked us to do so, (2) our provider of online payment facilities in connection with processing your order, and (3) to couriers and other subcontractors for the purpose of fulfilling orders.

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What information do we collect about you?

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We will collect the following types of personal information from you:

- Contact information for order fulfilment and customer services purposes (such as name, email address, delivery address and telephone number). This information may be used to contact you in case of difficulty in processing an order or to deal with customer services issues.

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- Financial information relating to your payment for products (such as credit/debit card number and expiry date) is collected and held securely by Stripe on our behalf. This information is used for billing purposes and to fulfil customers’ orders.

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Any data collected will only be kept for as long as necessary to fulfil the purposes we collected it for. If you wish to see a copy of the details we currently hold about you, email: info@rivetingbooks.co.uk.

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How do we use this information about you?

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We use the information you give us to fulfil your order and to contact you in case of issues with your order. We also use your personal details and contact information for the following reasons:

• Internal record keeping

• To create and maintain customer accounts on our website(s) if you have chosen to create one

• To contact you in case of difficulty in processing an order or to investigate customer services issues

• To follow up as part of our customer care procedures

• To contact you by email with promotional and marketing information if you have consented to receive such information.

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We respect your privacy and will never share your data unless requested by law or by you.

Any Payment details will not be stored by us and will be dealt with by our payment system (we use Stripe) directly.

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Following GDPR law you have the right to access, update or request erasure of all data we have received from you. Should you wish to check what information we have or if you would like to exercise your right to have the information we have collected from you erased, please contact us by emailing: contact@rivetingbooks.co.uk.

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Marketing

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When visiting our website customers can give consent to be sent marketing material, in the form of email newsletters and print catalogues. This requires contact information such as name and email address to be retained by us for this purpose. 

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Users who no longer wish to receive further information electronically may opt out of receiving these communications by clicking the unsubscribe link at the bottom of our emails or contacting us via our website or email.

Riveting is the sole owner of the information collected on this website. 

We will notify you of any changes to the ways we treat your personal information by placing a notice on this website and by email. You will always have a choice as to whether or not you wish us to use your information for additional purposes. Information will be used in accordance with the privacy policy under which it was collected.

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Any questions regarding our privacy policy should be directed to: contact@rivetingbooks.co.uk

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What are cookies?

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Cookies are small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third-party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

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Some of the cookies we use are essential for parts of this website to function correctly – for example keeping track of items that you add to your shopping basket or remembering when you’ve logged into our customer area. Other cookies may be used to personalise your experience, analyse the success of promotions or track your journey through our site so that we can maximise your experience and help us understand how we can improve it. Other cookies may be from third parties such as social networking sites or affiliates.

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Changes to our Privacy Policy

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Our Privacy Policy is under regular review and we will place any updates on this web page.

This Privacy Policy was last updated on 21/09/2023.

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