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Store Policies

Transparency and Care

There are two things we care about the most—our products and our customers. This is why we make sure that our store policies will be clear and fair, so you will enjoy the best shopping experience. Scroll down to read more.

Shipping & Delivery

Because We Care

We send all of our books tracked with Royal Mail (or Parcelforce for heavier items) and we charge a flat fee, which applies to both UK and International orders. This means you will be charged the same rate whether you order just one book or more.

If your delivery address is in the UK and the order total is £150.00 or more, we will send your book(s) 'Signed For' at no extra cost to you, the customer.

Returns

14-Day Returns Policy

 If you are not completely satisfied with your purchase, you may return it to us in its original condition within 14 days of receiving your delivery for a full refund, without needing a specific cause, although the buyer is responsible for the cost of returning the goods.

 

However, if the return is due to an error that we, or our service providers, have made, or a damaged/faulty item, we will gladly refund the cost of return postage once the goods have been returned to us.

Please inform us of your intention to return an item by using the 'Contact Us' button below.

Privacy Policy

Your Data is Secure

We are Riveting Books, referred to throughout this document as “Riveting", “We” or “Us”. 

We respect your absolute right to privacy. Riveting and its service providers will use your personal information for the purposes of fulfilling your order, customer services (including sending catalogues and newsletters if you give consent for us to do so), and administration and customer research. Your personal information will be properly safeguarded and processed in accordance with the requirements of the General Data Protection Regulations 2018.

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